Brown & Brown Dealer Services

Service Pro - MN
2024-02-23 09:00 - 17:00, 2025-05-15 09:00 - 16:00 (America/Chicago) | ADG Corporate Oﬃce, 5810 W. 78th St, Suite 300, Bloomington, MN, 55439, United States
Upon completion of this course the student you will be able to:

Achieve the mindset of a pro
Identify the dynamics of today’s customer and help make a buying decision
Understand the neuroscience behind sales resistance and how to lower it
Control the sales process with framing statements
Deliver the Total Ownership Experience

This proven Proactive Selling System® workshop is designed to help service advisors improve their sales process and increase closing ratios by lowering the client’s natural sales resistance. Participants will learn effective skills to help guide them and the customer to a buying decision.

F&I Management Certification
2024-03-05 09:00 - 2024-03-08 17:00, 2024-05-21 09:00 - 2024-05-24 17:00 | ADG Corporate Oﬃce, 5810 W. 78th St, Suite 300, Bloomington, MN, 55439, United States
Brown & Brown Dealer Services is dedicated to developing F & I professionals in the RV and Automotive retail space by utilizing the Proactive Development System.
After this four-day F&I Certification Course, the participant will be able to:

Complete the Brown & Brown Dealer Services ethics and compliance exam with a score of 80% or higher
Conduct themselves in an ethical and compliant manner.
Understand the role of F & I Manager
Gain an understanding of Change Management
Learn how F & I is a business within a business and that it requires an entrepreneurial approach
Understand their job description and why it is important to embrace technology
Get organized and how to manage the challenges
Gain a basic knowledge of all products offered in F & I
Understand the difference between product features and product benefits and how to become a product knowledge expert
Gain an understanding why training is one of the primary responsibilities in F & I
Learn basic techniques to train and coach other F & I stakeholders
Learn how to gather information about customers
Model needs analysis process
Learn the process of preparing deal documents
Learn how to transition to a menu disclosure
Expertly deliver a menu disclosure
Learn to handle any objection
Deliver a menu disclosure on video
Maximize the use of an accept / decline doc
Learn how to transition customer back to sales
Adapt process to remote environment and develop best practices and gain understanding of compliance challenges in remote deliveries
Gain an understanding of how leases are structured
Learn common lease terminology
Gaining product enrollment on a lease
How to calculate a lease
Learn how to manage lender relationships
Know the three C’s of credit
Learn how to read a credit bureau
Gain insight into deal structure
Follow up as part of a daily routine
Learn how to market F & I products outside of the F & I office
Create a business plan

F&I Pro - IL
2024-04-16 09:00 - 2024-04-17 17:00 | CATA, 18W200 Butterfield Rd, Oakbrook Terrace, IL, 60181
The Proactive Total Ownership Experience (Foundation Course) for Today’s F&I Pro
Upon completion of this course the student will be able to:

Make and establish a connection with the buyers
Improve your Presentation Skills
Streamline your Process
Bundle Product Sales
Sell MORE Product

This Proactive Selling System® workshop is designed to drive results with today’s buyers. Our past participants of this impactful workshop experienced dramatic PVR changes. You will learn ways to expedite your process and create an environment where customers will buy more.

Sales Pro - IL
2024-04-18 09:00 - 17:00 | CATA, 18W200 Butterfield Rd, Oakbrook Terrace, IL, 60181
The Proactive Total Ownership Experience (Foundation Course) for Today’s Sales Pro.
Upon completion of this course the student will be able to:

Achieve the mindset of a pro
Identify the dynamics of today’s customer and help make a buying decision
Understand the neuroscience behind sales resistance and how to lower it
Control the sales process with framing statements
Deliver the Total Ownership Experience

This proven Proactive Selling System® workshop will help ALL sales employees acquire and enhance the skills necessary to succeed with today’s educated buyer. Participants will learn how to engage the customer by guiding them thru the ownership experience while eliminating today’s common objections.

Advanced Sales Pro - IL
2024-04-19 09:00 - 17:00 | CATA, 18W200 Butterfield Rd, Oakbrook Terrace, IL, 60181
The Proactive Total Ownership Experience for the Experienced Sales Pro.
Upon completion of this course the student will be able to:

Goal setting on how to work unsold customers, sold customers, and service customers
How to effectively follow up with customers to develop repeat business
Phone skill: how to convert a lead into an appointment

This proven Proactive Selling System® workshop will help sales employees acquire and enhance the skills necessary to succeed with today’s educated buyer. Participants will learn how to engage the customer by guiding them thru the ownership experience while eliminating today’s common objections.

Advanced Sales Pro - SD
2024-05-21 09:00 - 17:00 | Cambria Suites – Rapid City, 3333 Outfitters Road, Rapid City, SD, 57701, United States

Sales Pro - MN
2024-06-18 09:00 - 17:00, 2025-02-21 09:00 - 12:00, 2025-02-21 13:00 - 17:00 | ADG Corporate Oﬃce, 5810 W. 78th St, Suite 300, Bloomington, MN, 55439, United States

F&I Pro - MN
2024-06-19 09:00 - 2024-06-20 17:00, 2024-09-26 09:00 - 2024-09-27 17:00, 2025-02-18 09:00 - 2025-02-19 17:00, 2025-05-13 09:00 - 2025-05-14 17:00 | ADG Corporate Oﬃce, 5810 W. 78th St, Suite 300, Bloomington, MN, 55439, United States

Leadership for Managers 201 - MN
2024-06-21 09:00 - 17:00 | ADG Corporate Oﬃce, 5810 W. 78th St, Suite 300, Bloomington, MN, 55439, United States
The Proactive Leadership Experience 201 for Today’s Owner, GM, GSM, Sales Manager & Service Manager.
Upon completion of this course the student will be able to:

How to develop a solid daily gameplan
How to be a better coach
How to give fair and consistent feedback
How to develop accountability

Advanced Sales Pro - MN
2024-09-24 09:00 - 17:00, 2024-09-25 09:00 - 17:00 | ADG Corporate Oﬃce, 5810 W. 78th St, Suite 300, Bloomington, MN, 55439, United States

Advanced Sales Pro - IA
2024-10-15 09:00 - 17:00, 2025-03-05 09:00 - 17:00 | Revel Hotel Des Moines Urbandale, 11211 Hickman Rd, Urbandale, IA, 50322, United States

Advanced F&I Pro - IA
2024-10-16 09:00 - 17:00, 2025-03-06 09:00 - 17:00 | Revel Hotel Des Moines Urbandale, 11211 Hickman Rd, Urbandale, IA, 50322, United States
The Proactive Total Ownership Experience (Advanced Course) for Today’s F & I Pro
Upon completion of this course the student will be able to:

Increase Lease PLU
Forecast sales and track results to achieve department and dealership goals
Handle Objections
Increase finance penetration by increasing cash conversions

This Proactive Selling System® one-day workshop is designed to increase the levels of your F&I Managers skills in the following areas – effective menu presentation, cash conversions, lease presentation, objection handling, forecasting and tracking (department and individual). Your managers will leave with a game plan to up their performance in these areas.

Leadership for Managers - IL
2024-11-19 09:00 - 17:00 | Hilton Garden Inn – Tinley Park, LaGrange Road, Tinley Park, IL, 60487, United States
The Proactive Leadership Experience (Foundation Course) for Today’s Owner, GM, GSM, Sales Manager & Service Manager.
Upon completion of this course the student will be able to:

Understand and apply the PI behavioral assessment to identify how their organization can address key business issues and challenges
Make better hiring decisions using behavioral interview techniques
Develop a proactive on-boarding strategy
Coach and motivate their sales staff

This workshop is designed to help current and future dealership leaders improve their skills in: understanding the dynamics of personality types, effective hiring practices, on- boarding processes, and motivating team members.

Advanced F&I Pro - IL
2024-11-20 09:00 - 17:00, 2025-03-20 09:00 - 17:00 | Hilton Garden Inn – Tinley Park, LaGrange Road, Tinley Park, IL, 60487, United States

Advanced Sales Pro - IL
2024-11-21 09:00 - 17:00, 2025-03-19 09:00 - 17:00 | Hilton Garden Inn – Tinley Park, LaGrange Road, Tinley Park, IL, 60487, United States

Leadership for Managers - MN
2025-02-20 09:00 - 17:00 | ADG Corporate Oﬃce, 5810 W. 78th St, Suite 300, Bloomington, MN, 55439, United States

Advanced Sales Pro - MO
2025-03-04 09:00 - 17:00 | Hilton Garden Inn – Independence, 19677 E Jackson Drive, Independence, MO, 64057, United States

Leadership for Managers 201 - IL
2025-03-18 09:00 - 17:00 | Hilton Garden Inn – Tinley Park, LaGrange Road, Tinley Park, IL, 60487, United States
